How to Fill Auto-upload Url in Product Feed of Business Facebook Page

20 Facebook Errors by Category

Troubleshooting Facebook Issues

Missing required fields

Google_product_category

Product identifiers

Universal IDs are missing

GTINs

Images

Not uniform with Instagram

Failed to download

Invalid values

Custom labels

          Availability

          Invalid GTIN

          Invalid Currency

Processing errors

Data feed file location

Products tin can't be added by multiple sources

          Data feed uploads slowly or file size likewise large

          Malicious links

Formatting errors

HTML format isn't supported or XML line likewise long

Field tin can't exist in all capital letters

          Typos

Error messages

Pro ducts rejected for policy violations

          Products not updated in catalog

Products not available

Best practices

Book an proficient Facebook feed consultation [Gratuitous]

---

Troubleshooting Facebook Ad errors

eCommerce retailers all know the irritation that comes with having product feeds rejected by Facebook. Information technology slows downwardly your sales efforts and creates problems with your workflow. Equally promised, we'll go over how to assess problems in your feed, figure out what's going on and how to fix them.

Facebook support

Offset, it'south important to annotation that if something isn't working with your Facebook ads, that you can just go to their support direct. You can become in touch with them via email or occasionally through alive chat (it'southward yet existence implemented). Here's how:

1. Log into your account and go to Commerce Manager
2. Choose the area you're having trouble with
3. Go to either the 'Educational activity' or 'Overview' tab and then choose 'Support'
4. There will be a dropdown card where you can cull the relevant topic
5. Write your message including every bit many details every bit possible and cull how you'd like to be contacted.
6. Hit the 'Transport' button

FAQs

Facebook as well provides pretty extensive help articles that may simply aid solve the outcome yous're facing without needing to contact their support directly.

Feed debugger tool

When using the feed debugger tool, choose the blazon of catalog you have. For most merchants selling physical items, yous'll choose 'Products'.

You'll merely need to copy and paste your whole feed into the text box and press 'Validate'. It's good to bank check this early on, to make sure that everything will be expert to go when being reviewed. It will let you know if your feed can be accepted every bit is, or if there are changes to be made. Clicking each fault will prove you which products are involved and what the upshot is.

When using DataFeedWatch you can run a feed review each time you make changes to your feed to catch whatever errors earlier sending it to Facebook.

Running these debugging tests early and often volition salve you lot fourth dimension in the long run so y'all can catch whatever problems equally soon as possible and without having to wait the 48 hours for your ads to exist approved.

Problems tab

This is an area of your Commerce Manager that you should be checking regularly to ensure smoothen running for your ads and a good experience for your customers.

In that location are iv main areas to check:

• Catalog
• Information sources
• Events
• Features

You lot will likewise see two kinds of letters: warnings and errors.

Warnings will be yellow, and are the less severe of the 2. They won't stop your products from showing, but may affect your performance negatively. Consider adding missing recommended fields to give your ads more depth and a ameliorate take a chance of performing well.

Errors will be reddish and can really cease your ads and products from showing. Information technology's of import to address these as soon as possible so that your sales aren't affected.

Fixing issues easily

Adjacent to each problem detected, there will exist a push button called 'Review'. A pop-up window will appear where you can acquire more than about what's going on and what you demand to do. Go to 'Set up errors' and follow the directions - they'll take you exactly to the correct part of your catalog.

Using a third party tool similar DataFeedWatch volition salve you this extra stride, since we provide feed templates specific to the channel. All the required fields will already be in that location for you to map.

DataFeedWatch feed review

Like we mentioned briefly, yous tin can apply DataFeedWatch to check your feed for potential errors before they a negative impact. Let's take a look at how to use it.

You'll encounter a dissever tab on the left-hand panel chosen 'Feed Review'. Click this to automatically showtime your review and to decide whether your feed is gear up to be sent to Facebook.

One time all your products have been checked, yous'll meet a diagnostics study that checks:

• Required data that'southward missing
• Whether all your products have unique identifiers
• Whether all your GTINS are valid
• If fields with pre-defined values (like availability and condition) are mapped correctly

  Here'southward an example of a feed that could use some piece of work:

And hither's how information technology will look when your feed is ready to go:

Render to elevation of page or Book an expert Facebook feed consultation [FREE]

---

Missing required fields for Facebook feeds

Like with any product feed, in that location are required attributes that need to be included in guild for products to be approved. You will demand to have all of the post-obit attributes included in your Facebook feed:

• id
• Championship
• Clarification
• Availability
• Condition
• Price
• Link
• Image_link
• Brand

If you already have a Google Shopping feed so your job will be a lot easier since they have very similar requirements.

When you upload your feed, you come across what errors are found correct away. You'll demand to gear up them before uploading your feed. If there are errors, it volition wait like this:

How to overcome this issue:

Permit's take a look at how to map these attributes correctly and optimize each i to avoid Facebook Product Itemize errors, warnings, and disapprovals. Follow the rules listed below and you lot volition surely map all the columns in a proper and valid way.

Epitome Link

• retrieve to add the correct image links in the image_link column
• Make sure links brainstorm with http:// or https://
• Brand sure that links are correct and aren't broken

ID

Most catalog types require product IDs, but the column proper name varies depending on the kind of inventory you lot take. You determine your item IDs, and they won't show upwards in your ads.

• enter detail IDs in the correct column on your feed
• don't use capital letters to differentiate between product IDs
• use SKUs as your product IDs if you lot tin can
• use a different product ID for each item.

Prices

• Include prices in the price cavalcade.
• Format prices correctly. Use a 3-digit ISO currency code such equally USD or EUR
• Make sure the prices are accurate and friction match the prices on your website.
• Don't include shipping or other boosted fees in the price.
• Don't use auction prices or fluctuating prices.

  Missing Currency

  An error that nosotros have picked up fourth dimension and time again in Facebook feeds is the missing currency.

  While Google accepts feeds with or without the cost currency, Facebook insists on it so y'all demand to remember to include this.

  For example, instead of 15.00, you lot need to specify 15.00 USD. With our neat DataFeedWatch tool, you tin can add your currency as your suffix in your field mapping surface area like this:

  

URL links

Every item in the itemize must include a link to a website landing page that people tin click on to learn more almost the product.

• Add together the correct links in the link column
• Make sure that links begin with http:// or https://
• Make sure that links are correct and aren't cleaved
• Link to pages that are optimized for mobile

Specific link error

Are yous seeing this error, even though the link you've provided is correct?

Required field is missing: the link field is required. Please complete the field to continue. (#2061015)

If so, in that location are a few things you lot can try before seeking help from Facebook back up.

1. Try using URL parameters

   URL parameters are beneficial to take anyhow because they let y'all know where online users clicked on your link. It'due south possible to add URL parameters when setting upwards your campaign in Facebook'southward Ads Manager.
   You lot'll but demand to click on the 'Build a URL Parameter' button under the 'Website URL' box. Facebook offers 8 different dynamic parameters you can choose from (or come up with your own) that can be constitute here.

2. Try duplicating your campaign and see if this helps the problems.

If neither of those options are working, information technology's best to go technical support from Facebook to encounter what's going on.

Descriptions

• Descriptions must be under 5,000 characters
• Provide accurate information in the description column
• Don't enter links in the description column
• Descriptions tin't be in all capital letters

  Titles

• Limit names and titles to 150 characters
• Provide a name or title that's relevant and specific to each item
• Include keywords such as make names, production areas or attributes

  Pro tip: You lot tin can skip calculation the brand to all of your product titles if yous simply have one make (your own). It will be displayed and easy to run into on your advertizement anyways, and so people will recognize information technology's you. Utilise this infinite to add together in some other relevant attribute instead.

• Avert all capital letters
• Include the condition in product titles whenever you lot can
• Proofread names and titles for spelling and grammar
  

  Availability

• Keep rail of stock levels
• Regularly update the availability column
• Filter out the unavailable products
• Use only i of iii predefined values to describe availability: in stock, out of stock or preorder

Availaz

URL links

Every item in the itemize must include a link to a website landing page that people can click on to larn more well-nigh the production

• Add the right links in the link column
• Make sure that links begin with http:// or https://
• Make sure that links are correct and aren't broken
• Link to pages that are optimized for mobile

Status

You lot have 3 options for this aspect:

• New
• Used
• Refurbished

Brand

If yous don't have your own make, you lot tin use your store name in identify of one.

If you practise accept your brands listed in your product titles, then you lot tin can use DataFeedWatch to excerpt them from there and populate the brand attribute. To do so, apply this dominion:

Facebook Checkout

Facebook Checkout is a feature bachelor merely in the United states of america for at present. It allows shoppers to buy items directly from your shop'southward Facebook or Instagram page. This characteristic is too merely available for merchants using Facebook Shops, which we know many advertisers do, so we're including it here.

If yous're a merchant in the The states who is using Facebook Checkout, then yous'll have a few additional required attributes:

• Inventory
• fb_product_category
  and/or
• google_product _category

Inventory

You'll need to prove how many of each product is nonetheless available for shoppers to buy. If the number is '0', then they'll automatically show every bit 'out of stock' so that you can't oversell. Using a tool like DataFeedWatch to have daily or multiple feed updates will make sure that this number is ever right and upwards-to-date.

fb_product_category

Facebook has its own taxonomy organization which you can download every bit a .txt file here.

To fulfill this requirement, y'all can include either the text path (for example: food & beverage > nutrient > soups & broths) or the respective number.

The attribute 'fb_product_category' or "Facebook product category" has some similarities to Google'southward taxonomy. If yous already have your products listed on Google then you can just use the values for 'google_product_category' here. We'll talk about that more below. But if not, y'all tin can use Facebook's.

Return to top of page or Volume an expert Facebook feed consultation [FREE]

---

Missing Google_product_category on Facebook

Surprised to see Google_product_category error on Facebook? Well, Facebook uses Google's taxonomy to categorize items in your Facebook Production Catalog. If you're placing ads on both channels the expert news is that you but need to get the categories direct once. Although this field is optional in DataFeedWatch, if not mapped it will requite you warnings in your Business Facebook account.

How can you avoid this error?

Information technology'southward always good to categorize your items properly to increase their visibility. If your own feed is already mapped to Google's categories, simply connect your input field google_product_category to the optional output feed google_product_category that you lot will create.

However, if you have already mapped all your Google sub-categories in your Google feed, you can save yourself a lot of time past utilizing the "Copy From" functionality in DataFeedWatch to re-create it across to your Facebook feed.

If you still accept to map all categories from scratch and your input field doesn't comprise this, then you can simply connect easily with our Google pre-mapped sub-sub-categories, as follows:

Render to top of page or Become your Facebook Product Ads ebook here.

---

Product identifier errors on Facebook

Product identifiers are used to distinguish items from each other, making them unique.

Universal IDs are missing or duplicated

In order to take a feed that'due south accepted, yous need to accept one of the following included for your items:

• Make names
• MPN
• GTIN

GTINs

A GTIN code (Global Trade Item Number) is a unique bar code that identifies your product.

The code will vary in the following countries:

• In North America it's usually known as a UPC number and has 12-digits
• In Europe it's commonly known as an EAN number and has xiii digits
• In Japan information technology's commonly known as a January number and has either viii or 13 digits
• An ISBN code is reserved for books and has 13 digits

Information technology'due south very important to have the correct codes mapped in your feed so spend a little actress time when setting up your feed and brand sure you have the correct codes matched to all your products.

The but fourth dimension you won't be required to add a GTIN lawmaking is if your feed includes custom-made products.

How can y'all avoid the fault?

• If your products are missing GTIN codes, your feed will also be rejected.
• The quickest mode to cheque this is to download your feed in a csv file and do a quick
  run-through.
• If y'all can't observe the GTIN, you can e'er contact the production's manufacturer to ask for it.

  If y'all'd similar more information on GTIN codes, read our blog mail service: Finding GTIN's for your products

Render to tiptop of page or Get your Facebook Production Ads ebook here.

---

Image related errors with Facebook Dynamic Product Ads

1 of the last things you want is for your production advertising to appear pixelated or sloppy. While having a smaller image might not completely disqualify your items, information technology will affect your feed'due south performance and it won't expect practiced in the ads.

Each channel has its own strict production image sizes and requirements. That makes easy for errors to occur. It's important to note that Facebook's recommended resolution for all images is 600x600 pixels. Make sure that yourFacebook post prototype size should be standard. Any smaller than that and your image starts to look bad.

How to overcome this outcome:

• Beginning, double-check both the channel requirements and recommendations
• In your mapping section make sure you have selected the biggest image from the source possible.

PRO TIP for Shopify users

•  Sometimes, even though you lot may cull image_large_1 from your Shopify source, this warning might still occur.

To preclude this make certain to use your biggest image possible and utilise this hack:

Production images incompatible with Instagram

I of the added benefits of advertising on Facebook is that y'all tin can link your Facebook Business account to your Instagram account and sell there as well. The main requirement for Instagram product images is that they need to be at least 500x500 pixels.

It may happen that some of your images qualify and some do not. In this case yous can create 2 production sets - one with images that are big enough and 1 with the images that aren't. And then you can deselect the Instagram setting from those products that aren't the right size.

Production image failed to download

Images are pulled from the links that are provided in your production data feeds. If they image wasn't able to be downloaded, then it means something isn't right with the link in your feed. Check the links for the affected images and brand sure everything is okay there.

You should also check to see if:

• Your image sizes are less than 8MB
• FB crawlers are non being blocked. You can read more about them here.

Return to summit of folio or Go your Facebook Product Ads ebook hither.

---

Invalid values

Sometimes it may seem challenging when utilizing values to optimize your feeds. Just if you apply incorrect values, your feed won't make any sense and it will get rejected.

Custom labels

A common error many east-retailers brand when mapping their feeds is to list custom labels individually equally opposed to having them grouped together. For example, all price variations should exist grouped in one custom label, while promotional items should all be grouped in another.

How can you fix the issue?

Y'all may have several unlike price ranges, only you will group them all into 1 custom label by creating rules that separate them from i some other

DataFeedWatch offers many ways (also regular expressions) that you can utilise to edit and optimize your information feeds, every bit shown in the prototype below:

Availability

If you lot accept an invalid value, this is the warning message you'll encounter: Recognized values for these fields include "in stock", "out of stock", "preorder", "bachelor for gild", "discontinued", "awaiting".

This is a required field that has the predefined values equally listed in a higher place. This means that annihilation other than those values (or skipping this field entirely) will result in an fault. If yous created your feed from a shopping cart, then information technology could be that they apply an unaccepted value and so you'll need to remap it.

There are two methods you lot could use in order to set it. Here they are:

Solution #1: Utilise the 'Edit Values' option for the availability field and overwrite the incorrect value.

Not certain which values were used that triggered the error? You can either take a wait at the Shop Products tab to run across what it was.

Solution #2:Create an 'if/then' rule using the 'quantity' input field and define what the availability should exist.

Invalid GTIN

Did you see an fault saying that your GTIN was invalid? Hither's what you can do:

1.  You should first bank check the products affected by this error in the Google Merchant Centre Diagnostics. There might exist some extra characters (non-numerical) in the GTIN that need to be removed.
   
2. If you checked and everything looks okay with the codes, so you tin can contact the manufacturer and inquire for the nearly contempo GTINs list.
   

Invalid currency

If your currency is mapped incorrectly, then information technology will be rejected. For example, we know that the currency abridgement needs to exist added as a suffix, but if you use a symbol instead (like $ rather than USD or £ instead of GBP) so you'll become this fault.

Return to top of pageor Book an good Facebook feed consultation [FREE]

---

Processing errors with Facebook production feeds

These errors happen when there are problems with getting your product feed file upwards and running.

Data feed file location

There are 3 errors you might encounter if Facebook isn't able to recollect your feed from its source:

• Your Data Feed File Couldn't Be Accessed
• Failed to Connect to FTP Server
• Fetching Feed from HTTP Server Failed

If you see one of these errors, make certain that you check the following to ready information technology:

1. Double bank check that the file URL you used is a straight, downloadable link. You lot can do this by visiting by pasting the URL into your browser. If everything is correct, then the download should start automatically.

   If you're using DataFeedWatch then you can simply copy the link from your dashboard and paste it without whatever problems. Click on the link icon, and it will appear in a pop-up window.

   Then become to the Facebook Business Manager and cull the 'Scheduled feed' choice, and paste the link.

   

2. Tin your link exist ac c essed outside of Fa c ebook? Exam it in your browser to make sure there aren't errors like a 503 or 404 bulletin.

3. Are your URL headers formatted the right style? Instead of setting your C o ntent-En c o ding se c tion of the header to UTF-8, it should be the C o ntent-Type.

Products can't be added by multiple data feeds

It may exist that your products are broken up into multiple feeds. This is totally fine, and as we'll talk nearly below can help your feeds upload faster. However, each product can just be in ane feed. This will be cheque by their ID. So if yous see this error come up, then y'all'll need to delete the item from one of the feeds.

For peace of mind, you lot can keep ane large file with all of your products (that you won't upload) as a backup.

Yous might likewise encounter this error if yous've uploaded your feed again instead of updating the 1 you've already uploaded. If that'southward the case, simply delete the newest one and update the original.

A DataFeedWatch solution to this problem is using the 'Is in list' functionality.

1. Create two separate feeds, then go to the 'Include/Exclude' phase of your feed mapping.
2. Create a CSV file or Google Sheets page with just one column that contains the unique IDs of the items y'all want to exclude. Add the URL where shown below and save your changes.
   
3. And so make another spreadsheet with the products yous desire to exclude from the 2nd feed and do the same.

Data feed uploads slowly or exceeds file size

Feeds that are too large tin can either accept a very long time to upload, or might not upload at all. If this is happening for you lot, hither'due south what you can practice:

• Check if your file is 100 MB or less for one-time uploads
• Check if your file is 8GB or less for scheduled uploads
• Can your file be compressed? Compressed files should be either in Null or GZIP formats and tin't be larger than 30GB.
• You tin separate up you data feeds, since multiple ones will upload faster than one large file. But if you practice this, merely remember that your products can't be in more than than one feed.

Malicious links

If you see this error, y'all tin practise post-obit to fix information technology:

• Check for whatever typos in the afflicted URLS
• Facebook using spam filters, so places where in that location's more text in a field (like descriptions) may have triggered this. They recommend to check for right spacing and punctuation to remedy the mistake.

However, they do mention on their help site that if this error persists after cheque those 2 things, that it'southward best to go far touch with their support to get further assistance.

Render to top of folioor Become your Facebook Production Ads ebook hither.

---

Formatting errors with Facebook Dynamic Ads

These errors are related to formatting adjustments you lot'll need to make.

HTML format isn't supported or XML file line too long

Your catalog needs to be in 1 of these file types:

• CSV
• TSV
• XML (RSS/Atom)

Any other file type volition effect in an mistake.

To brand sure your XML file fits the size requirements, it needs to be:

• Upwards to 5,242,880 bytes or characters
• Formatted into multiple lines with only 1 field per line

If yous see an error bulletin saying that your XML file is too long, and then you'll need to make these changes and upload it one time over again.

If you're using a tool similar DataFeedWatch then you don't need to worry about formatting because we'll automatically apply the accepted and recommended format for you.

Field tin can't be all capital messages

You lot may find that in that location are fields in your production feed that only contain capital letters, and for ones like 'Description' information technology will country y'all an error. They recommend that you lot use regular sentence structure for your descriptions. This will get in easier for shoppers to read every bit well.

If yous're using DataFeedWatch and then in that location's a simple solution. If yous have a field that is in all caps, y'all tin use 'Edit Values' to recapitalize each give-and-take to fit with the requirements.

The final result will look like this:

Typos

Spelling and grammar are important in giving your make and ads credibility. If your production feeds have these kinds of errors, and then you might not be able to upload it.

If you discover a recurring spelling fault, you can fix information technology in majority rather than going through each individual occurrence. For example, image that you're selling GPS systems and you detect that it was spelled incorrectly for some of your descriptions. You could employ the replace tool in DataFeedWatch similar this:

Trouble solved!

Render to top of folio or Book an expert Facebook feed consultation [Costless]

---

Additional product error messages

You might take run into some additional fault messages related to your products. Here's what they mean and how to gear up them.

If you lot see a message stating "Products Awaiting Review" then this isn't an error. Information technology just means that y'all'll demand to wait for a maximum fourth dimension of 48 hours for the review to be completed, allowing you to republish your ads.

Products rejected for Facebook policy violations

Your products will get through what Facebook calls an "integrity review". During this procedure, all your items will be placed against their advertisement policies to see if they comply.

They'll check your:

• Images
• Text
• Targeting
• Positioning
• Content on your landing folio

You may get a disapproval if your landing folio:

• Is not working properly
• Doesn't match what you lot were advertising
• Violates one of the ad policies

It usually takes around 24 hours to get your results. If you notice out that your ads were disapproved then y'all can make edits to your advert to fix the problems highlighted. You'll get an email telling yous exactly what should be changed and the reasoning behind it. Once y'all save your changes, your ads volition be submitted and reviewed again.

If for some reason you recall that the disapproval was made in error, then you can choose to repeal it.

And, if yous still can't become certain products approved, you can remove the items using the 'is in list' functionality we talked nigh before.

Products not updated in catalog

You might see this error if yous take a product that's recently been updated or deleted simply hasn't been reviewed past Facebook yet. In this instance, you'll need to expect upwardly to 48 hours and bank check back over again for the system to update.

Then you lot tin can cheque your catalog and publish the advert once more. If you didn't see a change after the 48 hours and so take a expect at any products you've changed recently. You can also check to make sure that production set filtering is updated and right. If everything looks good, and then publish your ad over again.

You lot tin avoid this error past choosing a scheduled update instead of uploading your feed manually. That way you don't need to worry about updating your feed yourself, since you tin can choose for it to happen automatically (daily, weekly, etc.). 1 manner to exercise this is by using DataFeedWatch.

Products non bachelor

If you see that some of your ads are paused, then bank check to brand sure that the related products are really available and not out-of-stock. You tin can bank check this in your Commerce Managing director. Later you lot make any changes, wait the usual 48 hours and and then submit your ads again.

By using DataFeedWatch, you can be certain that this never happens. Create a rule that automatically stops showing your products when they've reached a certain limit. This should be a number that you're comfy with. For case, yous tin can terminate showing a product when there are one or less of them, or choose a higher number similar 3 or v.

Return to top of page or Get your Facebook Product Ads ebook hither.

---

iii All-time practices for fault-free Facebook Dynamic Ads

1. Go familiar with all requirements

   The all-time way to avoid the time information technology takes to cheque for errors, make changes, and wait for your products and ads to be canonical over again is to get familiar with the requirements and regulations that Facebook has. This is especially important when it comes to what kind of ads and content Facebook allows, and what they don't.

2. Update your feed on a regular footing

   Feed optimization should be an ongoing process so that everything with your products and ads stays fresh and upwards-to-date. You can fifty-fifty conduct regular tests to make sure that your ads really resonate with your intended audition.

3. Apply a feed optimization tool We believe this is the best style to go the nearly out of your production feed, and in plow, meet the biggest results out of your advertizing budget.

Return to top of page or Get your Facebook Production Ads ebook here.

---

Side by side steps

Facebook'southward Dynamic Product Ads are full of potential. By troubleshooting all the most common errors, nosotros promise you'll clear your path to selling more with Facebook.

All our tips are based on our own experience. So we assure that by paying attention to these common errors and applying the solutions, your feeds will non be rejected over again. This will allow you lot to save fourth dimension while trying to figure out what the problem is with your feed and why Facebook is rejecting information technology.

Recommended further reads

Constitute this article useful? You may also enjoy our
other articles about common errors across top
eCommerce channels:

• 35 Nigh Common Merchant Center Errors + How to Fix Them
• Top ix Bing Merchant Center Errors and the Best Solutions
• How to Identify and Prepare Mutual Amazon Errors
• Mutual Facebook Pixel Product ID Errors in Shopify and How to Fix Them
• ten Expensive Google Shopping Mistakes to Avert Chief Instagram Product Catalog
• 8 Methods PPC Teams Use To Improve Their Feed Management Operations

whitleyorgoods.blogspot.com

Source: https://www.datafeedwatch.com/blog/common-feed-errors-facebook-dynamic-product-ads

Share this post